The privacy and security of our Clients' data is a priority for Haitong Bank. We use security measures and technological controls according to best practices to protect your information and ensure a secure use of our homebanking and App services. However, we call the attention of our Clients to the following security rules:
- Phishing is a type of fraud whereby a hacker attempts to obtain personal and financial data of a user, via the combined use of technical means and social engineering. Social engineering consists of a set of practices that are used with the goal of persuading the user to carry out actions that favour the attacker. Since this is a type of attack that is conducted on a psychological level, there are no applications that can prevent it.
The privacy and security of our Clients’ data is a priority for Haitong Bank. We use security measures and technological controls according to best practices to protect your information and ensure a secure use of our homebanking and App services. However, we call the attention of our Clients to the following security rules:
Based on social engineering, phishing makes use of the confidence users have in organizations or genuine individuals to convince them to disclose confidential information or to install malicious software. Users believe they are gaining from such actions when in fact they are being "phished" into a fraud.
Note that Haitong Bank:
- never requests the SMS authorization code from its clients to perform tests or security updates,
- never requests the SMS authorization code from its clients to simulate/cancel transactions,
- never asks for a software install/update after the access,
- never sends you and SMS with a link,
- never sends you an email with a link.
Remember:
- Never send personal information that is requested via email.
- Never follow the links in suspicious emails.
- In case of doubt, please contact us to confirm the veracity of any email or other message allegedly sent by Haitong Bank.
- Please communicate immediately any suspicious situation.
To ensure a secure use of Haitong Bank Net:
- Do not use obvious passwords such as your name or date of birth.
- Regularly change your password.
- Use and maintain an update antivirus program to protect your computer from attacks.
- Confirm the security of your internet connection, avoiding the use of public Wi-Fi access points.
Additionally, for a secure use of Haitong Bank App:
- Do not use an obvious password or the same password in other applications.
- In case of theft or loss of your mobile device, please inform us immediately.
- Activate the automatic locking system of your mobile phone after a period of inactivity
- Protect your mobile phone by making the periodical updates indicated by the supplier.
- Confirm the security of your internet connection, avoiding the use of public Wi-Fi access points.