Complaints Management Service - HGAM SGOIC

Haitong Global Asset Management, SGOIC, S.A. always seeks to provide the best service to its customers and cares about their level of satisfaction.

To this end, Haitong Global Asset Management provides a complaints management service that comprises the reception, forwarding and processing of complaints, with defined procedures to be adopted in their assessment, decision and response.

Complaints can be addressed through the following means:

Email: reclamacoeshgam@haitongib.com

Letter: Haitong Global Asset Management, SGOIC, S.A. – Complaints Management Service

Quartz Building

Rua Alexandre Herculano, 38, 2^nd Floor

1269-180 Lisbon – Portugal

Submitting a complaint to Haitong Global Asset Management does not invalidate its submission to supervisory authorities, namely the Securities Market Commission (CMVM).

The customer may also submit complaints through the Complaints Book, which is physically available at H Haitong Global Asset Management 's headquarters, and the Electronic Complaints Book, accessible on its website via the following link:

www.livroreclamacoes.pt

Without prejudice to access to competent judicial means, Haitong Global Asset Management guarantees customers access to effective and appropriate extrajudicial means of complaining and resolving disputes, in the following cases:

- With regard to the rights and obligations established in Decree-Law no. 107/2017, whenever complaints:

Are presented by consumers;
The amount in question is equal to or less than the jurisdiction of the courts of first instance.

- With regard to the rights and obligations associated with the management of collective investment undertakings and additional and accessory activities, whenever complaints:

Are presented by consumers (who assume the role of Non-Professional Investors);
The complaint has not been fully addressed by both the Bank and the CMVM;
The amount in question is equal to or less than €30,000 euros.

In accordance with current legislation, Haitong Global Asset Management informs that it has joined the arbitration and consumer network, composed of the following alternative dispute resolution entities:

Lisbon Consumer Conflict Arbitration Center (CACCL):

www.centroarbitragemlisboa.pt

National Center for Information and Arbitration of Consumer Conflicts (CNIACC):

www.cniacc.pt/pt

Consumer Conflict Arbitration Center of the Coimbra Region (CACRC):

www.cacrc.pt

Ave, Tâmega and Sousa Consumer Conflict Arbitration Center (TRIAVE):

www.triave.pt

Porto Consumer Information and Arbitration Center (CICAP):

www.cicap.pt

Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) (CIAB):

www.ciab.pt